Your Questions, Answered

  • We offer full-service bike tune-ups and repairs, custom bike builds, and e-bike diagnostics and repair — all done in-house at our El Paso shop.

  • Rad Dog Bikes is located at 10710 Gateway N Blvd, Suite B-6, El Paso, TX 79924.

  • We’re open Monday through Friday from 11:00 AM to 7:00 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 9:00 AM to 1:00 PM.

  • Tune-ups are offered in four tiers based on how deep a service you need: Level 1 ($150) covers a full wash, wheel truing, brake and drivetrain checks, and a general safety inspection. Level 2 ($250) adds a full drivetrain teardown and degreasing. Level 3 ($350) adds complete hydraulic brake service. Level 4 ($500) includes a full dual-suspension pivot teardown and rebuild. A la carte options and a $150/hour labor rate are also available. Prices are labor only — parts and materials are quoted separately.

  • Yes. We service and repair bikes of all brands, not just the brands we sell.

  • Yes. Active military and veterans never pay tax on fully priced items.

  • We sell Salsa Cycles, Mondraker, Velotric, Surly Bikes, Otso, Terrible One, S&M, Fit Bike Co., Sunday Bikes, Ritchey Cycles, and many more.

  • Yes. We service most e-bikes and trikes. Our certified Bosch technicians handle Bosch system scans, firmware updates (starting at $50), and full diagnostics and repair (starting at $150, quoted case by case).

  • Yes — we offer demo e-bikes from Velotric so you can try before you buy.

  • Yes. We build custom bikes. We’ll talk through bike category, terrain, ride style, budget, and goals, then recommend a stock option or build a frame from the ground up.

  • Stop by the shop or message us to get started — we’ll walk you through fit, components, and budget before building your bike.

  • You can book a service appointment online anytime through the Schedule Service link on our website.

  • Walk-ins are accepted, but subject to availability. We recommend scheduling online to guarantee a service slot.

  • Yes — we host a weekly mountain bike night ride every Friday evening after we close the shop. It’s a no-drop ride open to all riding levels; when turnout is high we split into two groups based on rider level.

  • Yes. We support community events and local riders of all disciplines.

  • Yes — apparel and branded merch are available both in-store and through our online store.

  • You can find us on Instagram, Facebook, and YouTube.

  • Yes, the Ping-Pong Pizza Party Podcast, recorded in our shop. It features real stories from local riders, mechanics, and the bike community. Listen on Spotify, Amazon Music, or right here on our site.

  • Yes — check out the Rad Dog Bikes Jukebox, a curated Spotify playlist made for hitting the trail or wrenching in the shop.